Privacy Policy
Performance Covers Australia ("we", "us", "our") is an Australian-owned business based in Adelaide, South Australia. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
- Your name, phone number, email address and delivery address.
- Your vehicle details (make, model, year and any modifications).
- Logo files and artwork you upload or send us.
- Order notes and any messages you send by email, text, Instagram or Facebook.
- Payment confirmation details. Card payments are handled by our payment provider, and we never see or store your full card details.
How we use it
- To make, deliver and support your cover.
- To contact you about your order, fit, artwork or delivery.
- To answer your questions.
- To meet our legal, tax and accounting obligations.
- To send you news or offers, but only if you've agreed to it. You can opt out at any time.
Who we share it with
We never sell your information. We only share what's needed with:
- Couriers and Australia Post, so they can deliver your order.
- Payment providers, so they can process your payment.
- Website hosting, email and messaging services we use to run the business.
Some of these providers, such as Google and Meta, may store information outside Australia.
Your photos and logos
We only use your logo to make your order. We love sharing customer cars, but we'll only post photos of your car or cover on social media with your permission.
Our website
Our website uses Google Fonts, so your browser connects to Google to load our fonts. The logo you upload in the cover builder stays in your browser until you send us your order. We don't use advertising or tracking cookies.
Security and how long we keep it
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep order records for as long as we need them for warranty, legal and tax purposes, then securely delete them.
Accessing or correcting your information
You can ask to see or correct the personal information we hold about you by emailing Performanceproductsaus@gmail.com.
Complaints
If you're concerned about how we've handled your information, please email us first and we'll respond as soon as we can. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Terms & Conditions
These terms apply when you use our website or order from Performance Covers Australia. By placing an order, you agree to them.
Orders
- For vehicles listed on our website, you pay securely by card when you place your order. Payments are processed by Stripe, and we never see your full card details.
- For vehicles that aren't listed, and for international orders, we check your details first and then email you a secure payment link. Your order is accepted once it's paid.
- We may contact you after you've paid to confirm the fit, colour or logo.
- All prices are in Australian dollars (AUD). We may change prices at any time, but not on an order we've already confirmed.
- We may decline an order, for example if we can't make a cover to suit your vehicle. If you've already paid, we'll give you a full refund.
Custom-made products
- Every cover is made to order for your vehicle.
- You're responsible for giving us the correct vehicle details, including modifications like spoilers, wings, flares, roof racks or aftermarket body kits.
- The website preview is only an illustration. Colours can look different on screen, and logo size and position may vary slightly on the finished cover.
Logos and artwork
- By sending us a logo or artwork, you confirm that you own it or have permission to use it.
- We may refuse artwork that we believe infringes someone else's trademark or copyright, or that is offensive.
- You agree to cover any loss or claims against us that result from artwork you've supplied.
- If your file isn't good enough to print well, we'll contact you before going ahead.
- We also offer a selection of ready-made logos to choose from. By choosing one, you confirm you're entitled to have that logo printed on your cover. We can withdraw any logo from the selection at any time.
Using your cover
- Indoor covers are fleece-lined and made for garages, sheds and carports. They're breathable but not waterproof, and aren't made to be used outside.
- Outdoor covers are waterproof and made to be used outside in the weather.
- Always make sure your vehicle is clean, dry and cool before covering it. Dirt or grit under a cover can mark paint.
- We're not responsible for damage caused by covering a dirty or wet vehicle, using an indoor cover outside, or not following these care instructions.
Your consumer rights
Our products come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms limits your rights under that law. Otherwise, to the extent the law allows, we're not liable for indirect or consequential loss.
General
These terms are governed by the laws of South Australia. We may update these terms from time to time, and the version on this page applies at the time you place your order.
Shipping Policy
Production time
Every cover is made to order. We'll give you an estimated completion date when we confirm your order.
Delivery options
- Local pick-up (Adelaide SA): free. We'll contact you to arrange a time once your cover is ready.
- Australia-wide delivery: the flat rate is shown at checkout. We'll send you tracking details when your cover ships.
- International shipping: quoted per order based on your location. Any customs duties, import taxes or fees in your country are your responsibility.
Your address
Please make sure your delivery address is correct. If a parcel is returned to us because of an incorrect address, we'll need to charge the cost of sending it again.
Lost or damaged parcels
If your parcel hasn't arrived or arrives damaged, email Performanceproductsaus@gmail.com within 7 days of the expected delivery date, with your order reference and photos of any damage. We'll work with the courier to sort it out.
Refunds & Returns
Your rights under Australian Consumer Law
Our products come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure, you're entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If the failure isn't a major failure, you're entitled to have the product repaired or replaced within a reasonable time.
Custom orders and change of mind
Each cover is cut to suit your vehicle and printed with your chosen logo, so we can't resell it. For that reason, we don't offer refunds or exchanges if you:
- change your mind,
- choose the wrong vehicle, colour or logo placement, or
- give us incorrect vehicle details or leave out modifications.
Cancellations
You can cancel for a full refund any time before we start making your cover. Once production has started, we may not be able to cancel your order, or we may offer a partial refund to cover materials and work already done.
If we get it wrong
If your cover is faulty, or doesn't match the order we confirmed with you (for example, the wrong colour or logo), we'll repair, remake or refund it at no cost to you, including return postage.
How to make a claim
Email Performanceproductsaus@gmail.com with your order reference, a description of the problem and clear photos. Please don't send anything back until we've been in touch. We'll reply as soon as we can.
